IAM PI-13 Complete!

April 13, 2018
PI13

The thirteenth consecutive quarter of Program Increment (PI) planning is complete and with it all 17 quarterly commitments have been brought to conclusion. Sprint 6 brought several major updates including: the migration of Midas to the Cloud; and Office365 Opt-In functionality for incoming students. The O365 deliverable was only possible due to a tremendous team effort between IAM, Communications Technologies Services (formerly MCT), and our wonderful O365/HarvardKey stakeholders and is expected to bring a major improvement to how users access HUIT services. The final details of PI-13 are as follows:

  • 17 of 17 Commitments complete or deferred (100%)
    • Two Factor simplification for Alumni
    • API Expansion to accommodate privacy data
    • Stabilize IIQ Performance
    • Bulk license O365 via IIQ
    • Silverpop loader fix and migration to Cloud
    • Loading of data for Emergency Broadcast Tool
    • Writing to new central IAM database in the Cloud
    • Authentication Improvement
    • Midas migrated to the Cloud
    • Combine MIDAS helpdesk roles to improve experience
    • Email Self-Service for Students
    • Planning with HMS for AD provisioning
    • Plan for Authentication Environment Updates
    • Database for App Registrations; Modify HK Auth to use Database (Deferred)
    • Work with security to define a future AD directory structure (Deferred by Customer)
    • Authentication Improvement (IDP) (Deferred - Will be completed early in PI-14)
    • Migrate Provisioning gateway servers to the Cloud (Deferred - More work to be completed)
  • Non Committed Objectives Completed (2)
    • Provision 60k XID users to Unified LDAP
    • Cutover XID app to use new Unified LDAP (objective)
  • 52 tickets related to Onboarding Applications to HarvardKey competed
  • 10k tickets updated; 3k resolved by IAM team members

Please see our revised Summary and Detail reports (attached) for more details.

Operational Statistics

Sprint

# Changes Processed

Application Onboarding Service Now Tasks

# Tickets Updated

# Tickets Resolved

Duplicate / Overwritten IDs

Priority 1 & 2 Incidents

In-Flight Completed In-Flight Completed
1: 1/17 - 1/30 7 11 8 12 22 1354 561 8 1/22: 1: HU-LDAP Failure, some sites unable to Auth. 24min
2: 1/31 - 2/13 4 11 10 13 27 1207 646 18 n/a
3: 2/14 - 2/27 11 13 8 11 17 990 403 12 2/27: 2: SSO failing for Siteimprove (vendor issue)
4: 2/28 - 3/13 12 12 11 14 15 983 511 11 n/a
5: 3/14 - 3/27 12 13 8 12 26 1028 412 4 3/26: 2: XID Data Issue (71 min)
3/27: 2: VOIP Proactive Incident Support (vendor issue)
6: 3/28 - 4/12 16 16 7 13 25 1350 606 10 4/3: 2: One QA Application registration not working (27h)
Quarterly Total 62 76 52 75 132 10114 3202 63 5
Fiscal Year to Date (6/28/17 - now) 187 - 146 - 330 25080 10983 213 22

 

pi-13_-_sprint_6_-_summary_report.pdf79 KB
pi-13_-_sprint_6_-_priorities.pdf62 KB