The thirteenth consecutive quarter of Program Increment (PI) planning is complete and with it all 17 quarterly commitments have been brought to conclusion. Sprint 6 brought several major updates including: the migration of Midas to the Cloud; and Office365 Opt-In functionality for incoming students. The O365 deliverable was only possible due to a tremendous team effort between IAM, Communications Technologies Services (formerly MCT), and our wonderful O365/HarvardKey stakeholders and is expected to bring a major improvement to how users access HUIT services. The final details of PI-13 are as follows:
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17 of 17 Commitments complete or deferred (100%)
- Two Factor simplification for Alumni
- API Expansion to accommodate privacy data
- Stabilize IIQ Performance
- Bulk license O365 via IIQ
- Silverpop loader fix and migration to Cloud
- Loading of data for Emergency Broadcast Tool
- Writing to new central IAM database in the Cloud
- Authentication Improvement
- Midas migrated to the Cloud
- Combine MIDAS helpdesk roles to improve experience
- Email Self-Service for Students
- Planning with HMS for AD provisioning
- Plan for Authentication Environment Updates
- Database for App Registrations; Modify HK Auth to use Database (Deferred)
- Work with security to define a future AD directory structure (Deferred by Customer)
- Authentication Improvement (IDP) (Deferred - Will be completed early in PI-14)
- Migrate Provisioning gateway servers to the Cloud (Deferred - More work to be completed)
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Non Committed Objectives Completed (2)
- Provision 60k XID users to Unified LDAP
- Cutover XID app to use new Unified LDAP (objective)
- 52 tickets related to Onboarding Applications to HarvardKey competed
- 10k tickets updated; 3k resolved by IAM team members
Please see our revised Summary and Detail reports (attached) for more details.
Operational Statistics
Sprint |
# Changes Processed |
Application Onboarding | Service Now Tasks |
# Tickets Updated |
# Tickets Resolved |
Duplicate / Overwritten IDs |
Priority 1 & 2 Incidents |
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In-Flight | Completed | In-Flight | Completed | |||||||||||
1: 1/17 - 1/30 | 7 | 11 | 8 | 12 | 22 | 1354 | 561 | 8 | 1/22: 1: HU-LDAP Failure, some sites unable to Auth. 24min | |||||
2: 1/31 - 2/13 | 4 | 11 | 10 | 13 | 27 | 1207 | 646 | 18 | n/a | |||||
3: 2/14 - 2/27 | 11 | 13 | 8 | 11 | 17 | 990 | 403 | 12 | 2/27: 2: SSO failing for Siteimprove (vendor issue) | |||||
4: 2/28 - 3/13 | 12 | 12 | 11 | 14 | 15 | 983 | 511 | 11 | n/a | |||||
5: 3/14 - 3/27 | 12 | 13 | 8 | 12 | 26 | 1028 | 412 | 4 |
3/26: 2: XID Data Issue (71 min) 3/27: 2: VOIP Proactive Incident Support (vendor issue) |
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6: 3/28 - 4/12 | 16 | 16 | 7 | 13 | 25 | 1350 | 606 | 10 | 4/3: 2: One QA Application registration not working (27h) | |||||
Quarterly Total | 62 | 76 | 52 | 75 | 132 | 10114 | 3202 | 63 | 5 | |||||
Fiscal Year to Date (6/28/17 - now) | 187 | - | 146 | - | 330 | 25080 | 10983 | 213 | 22 |
pi-13_-_sprint_6_-_summary_report.pdf | 79 KB | |
pi-13_-_sprint_6_-_priorities.pdf | 62 KB |