Starting in August 2014, the Identity and Access Management (IAM) and Student Information Services (SIS) teams within Harvard University Information Technology are joining forces to more effectively record and manage work with program partners and stakeholders using the Salesforce customer relationship management (CRM) system.
"Using Salesforce as an integrated tool will help both SIS and IAM provide better service to our program stakeholders, as well as increasing integration amongst the teams," says Gretchen Grozier, IAM community program manager.
The IAM team originally...
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